1. Order Processing & Dispatch All VIIKA Beauty orders are picked, packed, and dispatched directly from our European warehouse.

  • Processing Window: We process orders within 1–2 business days.

  • Business Days: Our warehouse operates Monday through Friday, excluding weekends and public holidays.

  • Notification: You will receive an Order Confirmation email immediately upon purchase, and a second Shipping Notification email with tracking details once your package has left our facility.

Please Note: During peak promotional periods or holidays, processing times may be slightly extended. We appreciate your patience.

2. Where We Ship We currently ship to the United Kingdom and the following countries within the European Union:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

We are working on expanding our logistics to North America and the rest of the world soon.

3. Shipping Rates & Free Delivery

  • Fixed-Rate Shipping: We offer simple, flat-rate shipping fees based on your delivery destination. The exact cost will be calculated and displayed clearly at checkout before you finalize your order.

  • Complimentary Delivery: We are pleased to offer Free Shipping on orders over a certain value. This threshold may vary based on current promotions and will be highlighted on our website.

4. Estimated Delivery Times Once your order has been dispatched from our EU warehouse, delivery times depend on your specific location:

  • Typical Delivery Window: 2–7 Business Days

  • Carrier Variations: Occasional delays may occur due to high volume, carrier restrictions, or local weather conditions.

5. Tracking Your Order When your order ships, you will receive an email notification containing a Tracking Number.

  • Activation: Please allow up to 48 hours for the tracking information to update in the carrier’s system after receiving your notification.

  • Check Status: Use the link provided in your email to monitor your package’s journey to your door.

6. Customs, Duties & Taxes (UK & Non-EU)

  • EU Orders: Because we ship from within the EU, no additional customs fees or duties apply to orders delivered to EU member states.

  • UK Orders: For deliveries to the United Kingdom, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination. VIIKA Beauty is not responsible for these charges if they are applied; they are the responsibility of the customer as the importer of record.

7. Lost or Damaged Orders If your order arrives damaged, please email us as soon as possible via our Contact Page with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will work quickly to find a satisfactory solution.